Support, Warranty & Returns

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We are energy efficiency specialists, and we stand behind every product that we sell. Please review the Specifications, Frequently Asked Questions and Reviews sections on each product page for detailed product information. If you've already done that, and can't find what you're looking for, please contact us so we can assist.

Returns Accepted for 30 Days

If you order the wrong product or change your mind for any reason, that's okay. You can return your order to us for store credit (full product value). You are responsible for the return postage costs, and goods are generally only accepted in 'as sold' condition.

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Faulty Product? Free Return & Replacement

In the unlikely event you receive a faulty or defective product, we will replace it. You will not incur any additional postage costs within the warranty period. Please contact us if you've had an issue with a product.

Minimum 2 Year Warranty

Many of our products carry a longer warranty than the minimum periods stated below. If this is the case, you can find the applicable warranty period in the 'Specifications' table on the product page.

The minimum 2 Year Warranty on all products is provided by us (Reduction Revolution Pty Ltd), even if the manufacturer's warranty is only for 1 Year. The extended warranties shown above are generally also backed by the relevant manufacturers (Philips, FLIR, etc.). Even so, you can still make the warranty claim through us.

Looking for something else?

Return to our Frequently Asked Questions page and pick another topic.

Got a Question? We're Here to Help!

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See our Frequently Asked Questions page for answers to common questions or to ask your own.


About Reduction Revolution

We're an online store focused on energy efficiency and sustainability. Our products help slash your energy usage and bills. They also often improve comfort, save time, and reduce maintenance costs. That's why we say waste less, live better!

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Reduction Revolution Pty Ltd is an Australian owned and operated business established in 2010. We've supplied tens of thousands of customers across Australia, NZ and around the world.

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Browse Our Website:

About Us - Blog Posts - FAQs - How to Order - Delivery - Pricing - Warranty & Returns - Payment - Location - Search

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LED Lighting - Downlights - Light Bulbs - LED Tubes - Oyster Lights - Batten Lights - Panel Lights - High Bays - Motion Sensors - Floodlights

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