Support, Warranty & Returns

Free Advice & Tech Support

We are energy efficiency specialists, and we stand behind every product that we sell. Please review the Specifications, Frequently Asked Questions and Reviews sections on each product page for detailed product information. If you've already done that, and can't find what you're looking for, please contact us so we can assist.

Returns Accepted for 30 Days

If you order the wrong product or change your mind for any reason, that's okay. You can return your order to us for store credit (full product value). You are responsible for the return postage costs, and goods are only accepted in 'as sold' condition.

Click Here to Start a Return

Please Note: we ran a 'Free Returns' promotion between 17th April and 13th May 2020. If you ordered within these dates, the return delivery fee is on us!

Minimum 2 Year Warranty

Many of our products carry a longer warranty than the minimum periods stated below. If this is the case, you can find the applicable warranty period in the 'Specifications' table on the product page.

The minimum 2 Year Warranty on all products is provided by us (Reduction Revolution Pty Ltd), even if the manufacturer's warranty is only for 1 Year. The extended warranties shown above are generally also backed by the relevant manufacturers (Philips, FLIR, etc.). Even so, you can still make the warranty claim through us.

What if I receive a faulty product?

In the unlikely event that you receive a defective product, or if it develops a fault within the warranty period, we will replace it. We will also cover all of the associated freight costs. Please contact us if you've had an issue with a product.

Looking for something else?

Return to our Frequently Asked Questions page and pick another topic.

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Please see our FAQ, delivery, pricing, and product pages for commonly asked questions and answers.


About Reduction Revolution

Reduction Revolution is a business focused on energy efficiency and sustainability. Our products will help slash your energy usage. But they also often improve comfort, save time, and reduce your maintenance costs. That's why we say waste less, live better.

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Reduction Revolution Pty Ltd is an Australian owned and operated business (ABN 74 141 672 764).

Since 2010 we have supplied tens of thousands of customers across Australia & NZ.

Click the links below to find out more:

About Us
Blog Posts - Frequently Asked Questions - Delivery Details - Discounts & Wholesale - Warranty & Returns - Payment Options - Search

Meters & Monitors
Power Meters - Energy Monitors - Thermal Imaging - Thermometers - Water Monitor - Light Meter

LED Lighting
Downlights - Light Bulbs - Filament Bulbs - LED Tubes - Oyster Lights - Strip Lights - Batten Lights - Panels / Troffers - High Bays - Motion Sensors - Floodlights - Emergency Lights

Energy Savers
Heating & Cooling - Hot Water - Cooking - Standby & Control - Pool Pumps - Portable Power

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Latest Blog Posts

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    This article outlines some essential thermography training videos and several thermal imaging training courses.  These free resources should help you get the most out of our range of thermal imaging cameras. I'd encourage you to set aside an hour or two to go... read more

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    Over the years, I've witnessed many 'debates' about who or what caused a power bill to go up. I've also heard plenty of misinformation about which devices use the most electricity.  In this blog post, I'll outline several devices you can... read more

  • Electricity Smart Meters NSW & Victoria - Complete Guide

    I first started writing about Smart Meters back in 2011 during the rollout in Victoria. Back then, a real storm was being whipped up by mainstream media. "Smart meters will rip you off." "Smart meters will over-charge you." One smart... read more