Support, Warranty & Returns
Advice & Tech Support
We are energy efficiency specialists, and we stand behind every product that we sell. Please review the Specifications, Frequently Asked Questions and Reviews sections on each product page. If you've already done that - please contact us.
Change of Mind Returns - Accepted for 30 Days
If you order the wrong product or change your mind for any reason, that's okay. You can return your order to us for store credit (full product value). You are responsible for return postage costs, and goods are only accepted in 'as sold' condition. Please contact us before returning any items so we can provide you with the correct return instructions.
Faulty Product? Free Return & Replacement
In the unlikely event you receive a faulty or defective product, we will replace it. You will not incur any additional postage costs within the warranty period. Please contact us if you've had an issue with a product.
Minimum 2 Year Warranty
Here are the warranty details for our products:
- All products including Energy Monitors & Energy Savers = 2 Year Warranty.
- All LED Lights with a lamp life of 25,000 hours or more = 3 Year Warranty.
- FLIR Thermal Imaging = 2 Year General; 10 Year Detector.
A minimum 2 Year Warranty is provided by us (Reduction Revolution Pty Ltd), even if the manufacturer's warranty is only for 1 Year. The extended warranties shown above are generally also backed by the relevant manufacturers (Philips, FLIR, etc.). Even so, you can still make the warranty claim through us.
If you receive a defective product, or if it develops a fault within the warranty period, please contact us.
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