Support, Warranty & Returns

Advice & Tech Support

We are energy efficiency specialists, and we stand behind every product that we sell. Please review the Specifications, Frequently Asked Questions and Reviews sections on each product page. If you've already done that - please contact us.

Change of Mind Returns - Accepted for 30 Days

If you order the wrong product or change your mind for any reason, that's okay. You can return your order to us for store credit (full product value). You are responsible for return postage costs, and goods are only accepted in 'as sold' condition. Please contact us before returning any items so we can provide you with the correct return instructions.

Faulty Product? Free Return & Replacement

In the unlikely event you receive a faulty or defective product, we will replace it. You will not incur any additional postage costs within the warranty period. Please contact us if you've had an issue with a product.

Minimum 2 Year Warranty

Here are the warranty details for our products:

A minimum 2 Year Warranty is provided by us (Reduction Revolution Pty Ltd), even if the manufacturer's warranty is only for 1 Year. The extended warranties shown above are generally also backed by the relevant manufacturers (Philips, FLIR, etc.). Even so, you can still make the warranty claim through us.

If you receive a defective product, or if it develops a fault within the warranty period, please contact us.

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Return to our Frequently Asked Questions page and pick another topic.

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Please see our FAQ, delivery, pricing, and product pages for commonly asked questions and answers.


About Reduction Revolution

Reduction Revolution is a business focused on energy efficiency and sustainability. Our products will help slash your energy usage. But they also often improve comfort, save time, and reduce your maintenance costs. That's why we say waste less, live better.

Australia New Zealand Map

Reduction Revolution Pty Ltd is an Australian owned and operated business (ABN 74 141 672 764).

Since 2010 we have supplied tens of thousands of customers across Australia & NZ.

Click the links below to find out more:

About Us
Blog Posts - Frequently Asked Questions - Delivery Details - Discounts & Wholesale - Warranty & Returns - Contact - Search

Meters & Monitors
Power Meters - Energy Monitors - Thermal Imaging - Thermometers - Water Monitor - Light Meter

LED Lighting
Downlights - Light Bulbs - Filament Bulbs - LED Tubes - Oyster Lights - Strip Lights - Batten Lights - Panels / Troffers - High Bays - Motion Sensors - Floodlights - Emergency Lights

Energy Savers
Heating & Cooling - Hot Water - Cooking - Standby & Control - Pool Pumps - Portable Power

Read Our Customer Reviews!

Latest Blog Posts

  • How Thermal Scanners Can Help Detect A Fever

    FLIR, the manufacturer of our thermal imaging cameras, is at pains to remind the public that thermal scanners are not medical devices. As such, they cannot be relied upon to single-handedly detect or diagnose coronavirus (COVID-19), SARS, H1N1, or a fever. However, they... read more

  • 65 Unique Uses For Infrared Thermal Imaging Cameras

    Images from thermal cameras are often used in news coverage for good reason: thermal vision is pretty damn impressive. The technology doesn't quite allow you to 'see through' walls, but it's about as close as you can get to x-ray... read more

  • Does Earth Hour Work? Earth Hour Photos from Sydney

    Earth Hour is an annual event to encourage environmental awareness, energy efficiency and action on climate change. You can participate by switching your lights off for one hour. It's typically run in March each year on a Saturday evening. Switching your lights... read more