Support, Warranty & Returns

Advice & Tech Support

We are energy efficiency specialists, and we stand behind every product that we sell. Please review the Specifications, Frequently Asked Questions and Reviews sections on each product page. If you've already done that - please contact us.

Change of Mind Returns - Accepted for 30 Days

If you order the wrong product or change your mind for any reason, that's okay. You can return your order to us for store credit (full product value). You are responsible for return postage costs, and goods are only accepted in 'as sold' condition. Please contact us before returning any items so we can provide you with the correct return instructions.

Faulty Product? Free Return & Replacement

In the unlikely event you receive a faulty or defective product, we will replace it. You will not incur any additional postage costs within the warranty period. Please contact us if you've had an issue with a product.

Minimum 2 Year Warranty

Here are the warranty details for our products:

A minimum 2 Year Warranty is provided by us (Reduction Revolution Pty Ltd), even if the manufacturer's warranty is only for 1 Year. The extended warranties shown above are generally also backed by the relevant manufacturers (Philips, FLIR, etc.). Even so, you can still make the warranty claim through us.

If you receive a defective product, or if it develops a fault within the warranty period, please contact us.

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Please see our FAQ, delivery, pricing, and product pages for commonly asked questions and answers.


About Reduction Revolution

Reduction Revolution is a business focused on energy efficiency and sustainability. Our products will help slash your energy usage. But they also often improve comfort, save time, and reduce your maintenance costs. That's why we say waste less, live better.

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Reduction Revolution Pty Ltd is an Australian owned and operated business (ABN 74 141 672 764).

Since 2010 we have supplied tens of thousands of customers across Australia & NZ.

Click the links below to find out more:

About Us
Blog Posts - Frequently Asked Questions - Delivery Details - Discounts & Wholesale - Warranty & Returns - Contact - Search

Meters & Monitors
Power Meters - Energy Monitors - Thermal Imaging - Thermometers - Water Monitor - Light Meter

LED Lighting
Downlights - Light Bulbs - Filament Bulbs - LED Tubes - Oyster Lights - Strip Lights - Batten Lights - Panels / Troffers - High Bays - Motion Sensors - Floodlights - Emergency Lights

Energy Savers
Heating & Cooling - Hot Water - Cooking - Standby & Control - Pool Pumps - Portable Power

Read Our Customer Reviews!

Latest Blog Posts

  • Free Online Thermal Imaging Camera Videos & Training Courses

    In this article, I have put together some free online thermal imaging camera training videos and courses. They'll help you get the most out of your thermal imaging camera. If you prefer in-person training, we also offer a half-day thermography course.... read more

  • How to Install an Energy Monitor If You Have Solar Power

    To get the most out of your solar panels it's critical that you understand your energy usage. Many people who fail to monitor their energy usage end up with high electricity bills, even if they have solar power installed. We sell several... read more

  • How Much Power a Fridge Uses - in Watts, Cost & kWh

    Domestic fridge power consumption is typically between 100 and 250 watts. Over a full day, a fridge is likely to use between 1 to 2 kilowatt-hours (kWh). This translates into a running cost of about $150 per year per fridge. Before you think "okay great... read more