Support, Warranty & Returns

Expert Advice & Tech Support

We are energy efficiency specialists and we stand behind every product that we sell. Should you have any questions please review the Specifications, Frequently Asked Questions and Customer Reviews sections on each product page. If you've already done that - please contact us.

Change of Mind Returns Accepted for 30 Days

If you accidentally order the wrong product, or if you change your mind for some other reason, you can return it to us for store credit (full product value). Please note that you are responsible for return postage costs and goods are only accepted for exchange / credit in "as sold" condition.

FREE Returns & Replacement of Faulty Product

If your product is faulty or defective, we will replace it. You will not incur any additonal postage costs if this occurs within the warranty period. Please contact us before sending any return goods so we can provide you with the appropriate return address.

Minimum 2 Year Warranty on All Products

Here are the warranty details for our products:

The minimum 2 Year Warranty is provided by our company (Reduction Revolution Pty Ltd, ABN: 74 141 672 764), even if the manufacturer's warranty is only for 1 Year. The extended warranties shown above are generally backed by the relevant manufacturers (Philips, FLIR, etc) but you can still make the warranty claim through us. Simply retain your order confirmation email as proof of purchase.

If you receive a defective product, or if it develops a fault under normal operating conditions within the warranty period, please contact us. Note that we may require the faulty product back for testing, in which case we will pay for the return postage.

    Got a Question?

    stop sign

    Please see our FAQ, delivery, pricing, and product pages for commonly asked questions and answers.


    About Reduction Revolution

    Reduction Revolution is a business focused on energy efficiency and sustainability. Our products will help slash your energy usage. But they also often improve comfort, save time, and reduce your maintenance costs. That's why we say waste less, live better.

    Australia New Zealand Map

    Reduction Revolution Pty Ltd is an Australian owned and operated business (ABN 74 141 672 764).

    Since 2010 we have supplied over 40,000 customers across Australia & NZ.

    Click the links below to find out more:

    About Us
    Blog Posts - Frequently Asked Questions - Delivery Details - Discounts & Wholesale - Warranty & Returns - Contact - Search

    Meters & Monitors
    Power Meters - Energy Monitors - Thermal Imaging - Thermometers - Water Monitor - Light Meter

    LED Lighting
    Downlights - Light Bulbs - Filament Bulbs - LED Tubes - Oyster Lights - Strip Lights - Batten Lights - Panels / Troffers - High Bays - Motion Sensors - Floodlights - Emergency Lights

    Energy Savers
    Heating & Cooling - Hot Water - Cooking - Standby & Control - Pool Pumps - Portable Power

    Latest Blog Posts

    • Efergy Engage Hub Online Software Set-up (& Troubleshooting)

      This guide outlines some important steps in the set-up of the Engage Hub's online software. Step 1) Plug in, Power Up, & Register Connect the Hub to power and plug it into an ethernet port on your internet router. Place... read more

    • Why We No Longer Sell Solar Air Heaters

      Over the last few years we've sold many solar air heaters to some of our most enthusiastic energy-saving customers. A solar air heater heats up air and moves this into your home with a small fan. It's important not to confuse... read more

    • How to Install a Solar Energy Monitor

      The Efergy Engage Hub is a popular energy monitoring solution for households with solar power. Reason being - it tracks both household power consumption and solar power production. But before you jump in, you need to understand how it works. The physical... read more