Please follow these instructions to lodge a return with us.
This process is not for warranty claims or products with issues (see here).
We accept returns for a full product refund within 60 days of dispatch. Goods are only accepted well packaged (like we sent them to you) and in re-sellable condition. We do not charge a re-stocking fee, but you are responsible for the return postage costs.
Your Reference Number
First up, locate your order reference number in the format REUXXXXXX. That's 'REU' followed by a six-digit number. It's printed on your delivery label and packing slip (see below).
If you cannot find this number, use the format SREU_AAAAAA where the A's are your six-digit order number (located in all emails from us to you).
Where to find you reference number.
Return Address For Most Packages - Under 1m Long AND Under $500 Value
Label your return as follows:
Reduction Revolution Returns
[ Your Reference Number ]
PO Box 7205
WETHERILL PARK NSW 1851
Lodge your parcel at any Australia Post and keep your receipt. We recommend you take a photo of the parcel and the receipt as proof of lodgement.
For Higher-Value or Bulky Packages - Over 1m Long OR Over $500 Value
If your return items are worth more than $500, or if the return contains bulky items over 1m in length, please contact us for your return instructions.
What Happens Next
We'll check your package and process your refund within three weeks of receiving your return. We'll refund the payment method used on your original order.
If you have not received our refund notification email after three weeks, please contact us and include a picture of the return and the return tracking number.
For items not in a re-sellable condition or not within our 60-day return period, we suggest you list them on eBay, Gumtree, Facebook Marketplace, or similar. You can often recoup most of your initial purchase price on these platforms for 'slightly used' or 'near new' items. You'll also avoid the return postage costs if sold locally.
Got Any Questions?
If you have any questions or are unsure what to do, please get in touch with us so we can assist.