Everything You Need to Know About Delivery
FREE Delivery Over $200 - Delivery is free to anywhere in Australia & New Zealand if your order is over $200 in value.
For Orders Under $200 - Delivery is capped at a flat rate of $9.95.
Outside of Australia & New Zealand delivery is a flat rate of A$35 per order.
Orders are processed in 1 day and typical delivery time is a further 2 to 4 business days. Orders are sent from our warehouse in Sydney.
Here are some typical transit times:
For more precise estimations, see the delivery time calculators below.
Tracking Included - with Signature on Delivery
Orders include a tracking number which we will email you on the day we send your order. Most orders are sent with Australia Post and Express Courier International (overseas orders).
If you are not at home when the delivery arrives they will leave a card for you to collect it from your nearest Post Office.
For bulky goods, such T8 LED Tubes, we use reputable couriers such as Star Track Express, TNT or Couriers Please.
Insured Delivery - 100% Risk Free Ordering
All orders include transit insurance at our cost, up to a maximum value of A$5,000. This covers loss or damage of the goods by the delivery company.
Don't forget - all our orders also include tracking and require signature on delivery.
Authority to Leave - "Leave at door if not home"
Deliveries are typically made during business hours. If you are unlikely to be home, simply add the text "Leave at door if not home" (or similar brief instruction) in the "Delivery Instructions (Optional)" field at checkout. This option shows when entering your delivery address. This will notify the delivery driver that you have given authority to leave the goods unattended in a safe spot.
Customs Charges - overseas orders only
If you do not live in Australia you may be responsible for local taxes on import. We do several things to minimise your local fees, such as lowering the declared value of goods.
For New Zealand customers we guarantee that you will not be levied GST on import. If you are - simply send us the bill and we'll pay it. This only applies to orders below A$1,000 in value.
Delivery Time Calculators
Within Australia - Click here and enter CHULLORA NSW 2190 as the from address. The send date is one business day after the order is placed.
Overseas - Click here and enter CHULLORA NSW 2190 as the origin. Lodgement date is one business day after the order is placed.
Tips for international customers:
- International delivery time estimates exclude time in customs, if applicable.
- Check your tracking number with your national postal service (e.g. NZ Post in NZ, USPS in the US, Royal Mail in the UK). The tracking number we give you will work on their websites, typically with more up-to-date information.
Other Delivery Related Questions
Is an item in stock?
All items are generally in stock unless indicated as out of stock on the product page.
Can I pick up my order?
No, our warehouse does not facilitate direct pick up of orders.
How will my order be packaged?
Your order will be securely packed in a plain cardboard box (see example below). We include a packing slip with each delivery. No tax invoice is included with our deliveries, we email that to you when you place an order. So if you get an order delivered directly to one of your customers, friends or family members they will not see how much you paid.
Is something not clear? Send us your question.