Everything You Need to Know About Delivery
Delivery Cost
We offer FREE delivery to anywhere in Australia & NZ for orders over $150 in value.
For orders under $150, delivery is a flat rate of only $9.95 per order.
Overseas? See our section below titled "Overseas Customers".
Delivery Time
We process orders in 1 day, and the typical delivery time is an additional 1 to 4 business days. We dispatch orders from our warehouse in Sydney.
Here are some typical transit times:
Standard Australia Post transit times from our warehouse in Sydney. We also offer an 'Express Post' option for most orders (within 2 business days to most locations in Australia).
Express Post Option
Orders that weigh less than 20kg and are less than 1m in length have an Express Post option at checkout. AusPost Express Post costs a little extra for the quickest possible delivery.
Carrier & Tracking Details
All orders include tracking, and Australia Post is our preferred carrier. We'll email you the tracking details on the day we ship your order. For some bulky goods - such as LED panel lights - we use Direct Freight Express.
Add a Delivery Note
You can add a brief (maximum ten words) delivery instruction at checkout, if you want to. Such as 'leave at front door if not home'. See the 'Delivery Note' field when entering your delivery address. Deliveries are usually made during business hours.
100% Risk-Free Ordering
All Australian and NZ orders include transit insurance. This covers loss or damage of the goods by the delivery company. All you need to do is enter a complete and correct delivery address at checkout. Your address must be occupied (eg. not a building site) and the delivery must not be left unattended (eg. AusPost 'safe drop' request, 'authority to leave' per above, or similar).
PO Box Delivery
We can deliver all products less than one metre long to your PO Box address. If your order contains any items over 1m (such as LED fluro tubes), please enter a physical street address as your delivery address.
Overseas Customers
Delivery Cost:
- New Zealand - flat rate $9.95 or free over $150 (excluding bulky items over 1m long).
- Asia, Pacific & North America - from $25.
- Rest of World - from $35.
Click 'Add to Cart' and follow the prompts for details.
Freight Forwarding: Alternatively, we can deliver to your freight forwarder in Australia. Enter your freight forwarder's address at checkout, and you'll get access to free local delivery.
Duties & Taxes: If you do not live in Australia, you may be responsible for local taxes on import.
New Zealand Customers: You are not liable for any extra import costs for orders worth less than NZ$1,000. Above this value, NZ customs may inspect the order and levy GST on it.
Tip For Overseas Customers: Enter the tracking number we send you with your local postal service (e.g. NZ Post, Royal Mail in the UK). These websites generally offer the most up-to-date information.
Other Delivery Related Questions
Is an item in stock?
All items are generally in stock unless indicated as out of stock on the product page. See more about stock and ordering.
Can I pick up my order?
No, our warehouse does not facilitate direct pick up of orders.
How will my order be packaged?
Your order will be securely packed in a plain cardboard box (see example below). No tax invoice is included with our deliveries, we email that to you when you place an order. So if you get an order delivered directly to one of your customers, friends, or family members, they will not see how much you paid.
Are you looking for something else?
Please return to our Frequently Asked Questions page and pick another topic.