FAQs & Contact
* COVID UPDATE * We are open and processing orders as usual. Please click on a topic below, or scroll down for our most frequently asked questions.
Our Most Frequently Asked Questions:
Is it in stock?
Yes - all items are generally in stock unless indicated as 'out of stock' on the product page. Read more about price and availability here.
How quick is delivery?
We process orders in one business day, and typical delivery time is an extra 1 to 4 business days. Click here for all delivery details.
I need some specific product information - can you help?
Yes - please review our page on where to find answers to specific product questions.
Where are you located?
We deliver nationally (and internationally) from our head office and warehouse located in Sydney. See all company information.
Can I pick up my order?
No, sorry - to maximise efficiency, we do not allow pick up of orders. Click here for some instructions on how to order.
Can I return my order?
Yes - see our return details.
Do you offer bulk, discount, or price-beat pricing?
Yes - see our pricing information.
Do you offer post-purchase warranty and tech support?
Who can place an order?
Anyone can place an order on our website! You do not need an account or login details to place an order. Just click 'Add to Cart' and follow the prompts - it's easy.
Still got a question?
Please review our much more detailed pages below, which cover: