FAQs & Contact
* COVID UPDATE * Due to current COVID restrictions, please allow 1 - 3 days for dispatch from our warehouse. Please click on a topic below, or scroll down for our most frequently asked questions.
Our Most Frequently Asked Questions...
Is it in stock?
Yes - all items are generally in stock unless indicated as 'out of stock' on the product page. Read more about stock and availability here.
How quick is delivery?
Orders are processed in 1 business day and typical delivery time is an extra 1 to 4 business days. Click here for all delivery details.
Where are you located?
Our head office and warehouse are located in Sydney. See all company information.
Can I pick up my order?
No - we do not allow pick up of orders.
Can I return my order?
Yes - see our return details.
Do you offer bulk, discount, or price-beat pricing?
Yes - see our pricing information.
How do I order?
Please order online by navigating to the product you would like to order and click 'Add to Cart.' Then, follow the checkout prompts to enter your delivery address and make payment.
Who can place an order?
Anyone can place an order on our website! You do not need an account or login details to place an order. Just 'Add to Cart' and follow the prompts - it's easy.
Still got a question?
Please review our more detailed pages below which cover: