Customer Support & Contact Details

We are open and processing orders. Click on a topic below, or scroll down to read our top five questions before and after ordering.

**Top 5 Questions Before Ordering**

1) I'm seeking some advice on a product.

Which one should I buy?
Will this product work for me?
Where can I find this specific technical info?

If you have a question like this, please read our short guide on where to find product information and advice.

2) Where are you located? Can I pick up my order?

We deliver nationwide (and overseas) from our warehouse in Sydney. To maximise efficiency, we do not allow pick-up of orders.

3) What is the price and stock availability of a product?

All prices are on our website, and they're inclusive of GST for Australian customers. Additionally, we display a stock count on all product pages. Read more about price and availability here.

4) I have a special request about ordering.

Anyone can order on our website - no account or set-up is required. Customers with special procurement requirements, such as quotes and purchase orders, can still order online from us. Find out more about:

5) Do you offer bulk, discount, or price-beat pricing?

Yes - see our discount information.

**Top 5 Questions After Ordering**

1) Can I add to, change, or cancel my order?

No, once you place an order on our website, it goes to our warehouse for packing and dispatch.

2) Where can I find my Tax Invoice?

When you place an order on our website, we'll email you a tax invoice. The email even includes a link to download a PDF copy. If you can't find it, search your email inbox for Reduction Revolution, or check your spam folder.

3) When will I receive my tracking number?

We send almost all goods on the next business day after you place an order. We'll email you a tracking number as soon as your order has been dispatched.

4) I have an issue with a product I ordered.

Please read our technical support page for some initial troubleshooting guidance if you encounter a problem. Rest assured that all of our products come with a minimum two-year warranty.

5) Can I return my order?

Yes - see our return details.

More Information

Please review our more detailed pages below, which cover: