Stock Availability & How to Order

How do I order?

Please order online by navigating to the product you would like to order and click 'Add to Cart.'

Then, follow the checkout prompts to enter your delivery address and make payment. You can read more about our payment options here.

What's my price?

All prices are shown on our website and they include GST for Australian customers. We also offer some bulk order discounts to all of our customers.

How many items are in stock?

Most of our products show stock numbers just underneath the 'Add to Cart' button.

Example of a product stock count.

Can I order more than you have in stock?

In general - yes!

We have large deliveries arriving every day from our suppliers.

Most items with low stock or no stock will generally be restocked within 1 to 2 weeks. For these items, please order online as usual to ensure you are first in line from our next delivery. We'll update you via email with an estimated dispatch date, typically on the next business day.

I can't order the product I want, what's going on?

Sometimes we do not allow over-ordering of an item. In these cases the 'Add to Cart' button is faded and not clickable, or not displayed at all.

Example of an out of stock product with a faded and not clickable Add to Cart button.

If this is the case it usually means the lead time could be greater than two weeks. In these cases we suggest you order an alternative / similar product from us, or check back in a few weeks time.

I can't find what I need, can you order it in for me?

In general - no.

We only sell the products that are listed on our website. It is typically not possible for us to order in a special item for a one-off requirement. 

In some cases, such as for very large orders or repeat customers, we may be able to assist you. Please click here to lodge a custom order request.

Can I pick up my order?

No, to maximise efficiency our warehouse is not set-up to allow pick up of orders. Please read more about our delivery process here.

Who can place an order?

Anyone can place an order on our website.

You do not need an account or login details to place an order. Just 'Add to Cart' and follow the prompts - it's easy.

What happens after I order? Where's my Tax Invoice?

Once you have ordered, we will instantly email you an order confirmation & Tax Invoice. You can even download the Tax Invoice as a PDF from this email.

Then, on the next business day, we'll pack and send your order. We'll also email you a shipping confirmation and tracking number.

Soon after that, you will receive your order. It does not include any financial information (ie. what you paid). So feel free to have orders sent directly to your home, workplace, family, friends, or customers.

Still got a question?

Please return to our Frequently Asked Questions page and pick another topic.