On this page, you can find information about our returns policy and warranty process.
Returns Accepted for 60 Days
If you order the wrong product or change your mind for any reason, that's okay. You can return part or all of your order for a full product refund. You are responsible for the return postage costs, and goods are generally only accepted in 'as sold' condition.
Please follow our return instructions to lodge a return.
Product Issue? Free Return & Replacement
In the unlikely event that you receive a faulty product, we will replace it. You will not incur any additional postage costs within the warranty period.
Please review our technical support page and contact us if you have an issue with a product.
Minimum 2-Year Warranty
Many of our products carry a longer warranty than the minimum periods stated below. If so, you can find the applicable warranty period in the 'Specifications' table on the product page.
- All products - minimum 2 Year Warranty.
- All LED Lights with a lamp life of 25,000 hours or more - minimum 3 Year Warranty. Many of our light fittings are now warrantied for 5 years, check the product page for details.
- Thermal Cameras - 2 Year General, 10 Year Detector.
- Ceiling Fans - 3 Year in-home warranty, 6 year motor warranty.
The minimum 2 Year Warranty on all products is provided by us (Reduction Revolution Pty Ltd), even if the manufacturer's warranty is only for 12 months.
To make a warranty claim, please review our post-purchase technical support page.
Looking for something else?
Return to our Frequently Asked Questions page and pick another topic.