Returns & Warranty
On this page, you can find information about our returns policy and warranty process.
Most Returns Accepted for 60 Days
You can return up to $1,000 of products from an order for a full refund using our self-service process. Change-of-mind returns worth over $1,000 require approval and may be refused or charged a restocking fee. You are responsible for return postage, and goods are generally only accepted in 'as sold' condition.
Please see our return instructions for further details and to lodge a return.
Product Issues: Free Return & Replacement
If you receive a faulty product, we will replace it. You will not incur additional postage costs within the warranty period.
Please review our technical support page and contact us if you have an issue with a product.
Minimum 2-Year Warranty
Many of our products carry a warranty longer than the minimum periods listed below. If so, you can find the applicable warranty period in the 'Specifications' table on the product page.
- All products - minimum 2 Year Warranty.
- LED Lights - many of our lights now carry a 3 or 5 year warranty; check the product page for details.
- Thermal Cameras - 2 Year General, 10 Year Detector (administered by FLIR).
- Ceiling Fans - 3 Year in-home warranty and 6 year parts warranty (both administered by EGLO).
We (Reduction Revolution Pty Ltd) provide a minimum 2 Year Warranty on all products, even when the manufacturer's warranty is only 12 months.
To make a warranty claim, please review our post-purchase technical support page.
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