Frequently Asked Questions
Is an item in stock?
- All items are generally in stock unless clearly indicated as out of stock.
How quick is delivery?
- Orders are processed in 1 business day and typical delivery time is an additional 2 to 4 business days. Click here for delivery details.
How much is delivery?
- Delivery is a flat rate of A$9.95 to anywhere in Australia & New Zealand and is FREE for all orders over A$200 in value. Click here for delivery details.
Where are you located?
- Our head office and warehouse are located in Sydney and we deliver worldwide. We also have energy assessors in most capital cities.
What support do you offer?
- All products come with a minimum 2 year warranty, higher for LED lights and other products. Click here for warranty and support details.
Can I return my order?
Can I pick up my order?
- No, our warehouse does not facilitate direct pick up of orders. Click here for delivery details.
Do you offer wholesale, discount, or price-beat pricing?
- Yes. Click here for details.
How can I pay for my order?
- Use our secure online checkout to pay with PayPal, Visa, MasterCard or Direct Deposit into our bank account.
- We also accept Purchase Orders and Cheques for orders over $500 in value. Goods are generally not dispatched until payment has cleared. To pay via cheque or PO please order online and select "Bank Deposit" as your payment method. Our system will then email you a Tax Invoice for payment.
Are you insured?
Yes - we carry all relevant insurance cover. Our policy details are provided below. If you require further details about our insurance cover, please contact us.
- Public & Products Liability Insurance: Zurich (policy number 084017PZBI, renews 30th November each year)
- Professional Indemnity Insurance: DUAL Australia (policy number PPI/0/114239/16/H, renews 14th March each year)
- Workers Compensation Insurance: Employers Mutual (policy number A19237016, renews 1st July each year)
What is your company information?
- We are an Australian owned and operated company established in January 2010 (Reduction Revolution Pty Ltd, ABN: 74 141 672 764).
- All prices on this website include 10% GST for Australian customers.
- We have a strong focus on quality and innovation in the areas of energy efficiency and sustainability.
- Click here to read more about us