Australia & New Zealand
FREE Delivery over $200 - Delivery is free to anywhere in Australia & New Zealand if your order is over $200 in value.
For orders under $200 - Delivery is capped at a flat rate of $9.95 (or $4.95 for Tap Aerator Inserts only).
Rest of World
Outside of Australia & New Zealand delivery is a flat rate of A$35 per order (or A$10 for Tap Aerators only).
Typical Delivery Times
Orders are processed in 1 day and typical delivery time is a further 2 to 4 business days. Orders are sent from our warehouse in Sydney.
Here are some example transit times:
For more precise estimations, please see the links to the delivery time calculators below.
Tracking + Signature on Delivery Included
Orders include a tracking number which we will email you on the day we send your order. Extra small items such as the Tap Aerator Insert are sent as a large letter and do not have a tracking number.
Most orders are sent with Australia Post and Express Courier International (overseas orders).
If you are not at home when the delivery arrives they will leave a card for you to collect it from your nearest Post Office.
For bulky goods, such T8 LED Tubes, we use reputable couriers such as Star Track Express and TOLL IPEC.
Risk Free Delivery
All orders include transit insurance at our cost, up to a maximum value of A$1,000. This covers loss or damage of the goods by the delivery company.
Don't forget - all our orders also include tracking and require signature on delivery.
Customs Charges (overseas orders only)
If you do not live in Australia you may be responsible for local taxes and import costs. We do several things to minimise your local fees. For example, the declared value of goods is always set at a reduced level.
NO GST on Import. For New Zealand customers we guarantee that you will not be levied GST on import. In the highly unlikely event that you are levied GST on import - simply send us the bill and we'll pay it. For orders over A$2,000 in value you will need to split up your order for this guarantee to hold.
Delivery Time Calculators
Within Australia - Click here for a more precise estimation of the arrival dates of deliveries within Australia sent via Australia Post.
Enter in CHULLORA NSW 2190 as the from address and the item send date should be one working day after the order is placed.
Overseas - Click here for a more precise estimation using the Express Courier International Expected Delivery Date Calculator.
Enter in CHULLORA NSW 2190 as the origin address and the lodgement date should be one working day after the order is placed.
*Excludes time in customs, if applicable. *Tip for international customers: check your tracking number with your national postal service (e.g. USPS for the US, Royal Mail for the UK). The same tracking number will work on their websites, and we have found that they usually have more up-to-date and detailed information than Australia Post's tracking system.